At Divine Clinic, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.
1. Who We Are
Divine Clinic
Website: https://www.divine-clinic.co.uk
Email: info@divine-clinic.co.uk
Tel: 07961 708644
2. What Personal Data We Collect and Why
a. Appointment Bookings
We use Ovatu as our third-party booking system. When you book a treatment through our website, your data is securely handled by Ovatu. This may include:
- Your name
- Contact details (email address and/or phone number)
- Appointment history
- Treatment preferences
Ovatu’s privacy policy can be found here: https://ovatu.com/policy/privacy
b. Contact Form Submissions
If you contact us via the website’s contact form:
- Your name, email address, and message are sent to us via email.
- This information is not stored in our website’s database.
- We only use this information to respond to your enquiry.
c. Cookies and Google Analytics
We use Google Analytics to help us understand how visitors interact with our website. This helps us improve the content and functionality of our site.
Google Analytics collects anonymous data such as:
- Pages visited
- Time spent on site
- Device type
You can opt out of Google Analytics tracking at any time by installing the browser add-on provided by Google: https://tools.google.com/dlpage/gaoptout
We do not use Google Analytics to collect personally identifiable information.
3. How We Use Your Data
We use your personal data to:
- Schedule and manage your appointments
- Contact you about your bookings
- Follow up on treatments or send aftercare information
We do not use your data for marketing purposes unless you have given explicit consent.
4. Data Sharing
We do not sell or share your personal data with any third parties. Your information is only shared:
- With Ovatu (for the purpose of booking and managing appointments)
- With our internal team (to carry out treatments and respond to enquiries)
5. How Long We Keep Your Data
We retain appointment records and correspondence for as long as necessary to manage your care and comply with legal or insurance obligations. You may request deletion of your data at any time, subject to any regulatory requirements we must comply with.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request that we correct or update your data
- Request that we delete your data (where legally applicable)
- Withdraw your consent for us to process your data
To exercise any of these rights, please contact us at: info@divine-clinic.co.uk
7. Security
We take data protection seriously and implement appropriate measures to keep your information safe and secure.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or our business practices. Please check this page periodically for updates.
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.